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Sales & Customer Service Management Virtual Experience

Throughout this virtual experience, you will uncover the desired skills, attributes and value in becoming a customer success superstar!

Opportunity details

Opportunity Type
Virtual Experience

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
C
Communication
Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music & Performing Arts
Photography
Creative Arts (all other)
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
F
Beauty Therapy
Hairdressing
H
Anthropology & Geography
Classics
Criminology
Development, Migration & Gender
Archaeology & History
International Studies
Languages, Literature & Linguistics
Librarianship & Curatorial Studies
Philosophy
Politics & Policy Studies
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Nursing
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Physiotherapy & Rehabilitation
Podiatry
Public Health
Radiography
Medical & Health Sciences (all other)
Medical Technology
Psychology & Counselling
P
Architecture & Interior Design
Building & Construction
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agribusiness
Agricultural Science
Aquaculture & Fisheries
Viticulture
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Studies
Forestry Studies
Parks & Wildlife Management
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics
Veterinary Science
Sciences (all other)
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training

Hiring criteria

Entry pathway

See details

Working rights

Australia

  • Australian Citizen
  • Australian Permanent Resident
  • Australian Student Visa
  • Australian Temporary Work Visa
  • Visa Sponsorship Included
Read more

What is this?

Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience.

At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.

Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.

Why should you do this?

Duration
This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete.

free
This Virtual Experience Program is free for all students.

Earn certificate
When you complete the Virtual Experience Program, you’ll earn a digital badge and certificate you can share on Linkedin and include on your resume.

Real work experience
Throughout the program, you’ll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu. Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.

What skills will I gain?

 tick mark Sales - Customer Engagement

 tick mark Sales – Market Intelligence

 tick mark Sales – Communication & Creating Buy-in

 tick mark Consulting – Thinking Outside the Box

 tick mark Customer Service Management – Delivering on our Promise

What you will do?

Module 1: Customer engagement (30 minutes - 1 hour)

In this module, you’ll be required to identify areas of customer need where Fujitsu could assist.

Module 2: Market Intelligence (1 - 1.5 hours)

Now that we’ve identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.

Module 3: Communication and creating buy-in (1 - 2 hours)

To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.

Module 4: Thinking outside of the box (1 - 2 hours)

We’ve received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service.

Module 5: Delivering on our promise (30 minutes - 1 hour)

Once we’ve won a contract, it’s important we evaluate our performance against the SLAs and suggest areas for improvement.

Ready to get started?

Click Register to begin.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
C
Communication
Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
F
Beauty Therapy
Hairdressing
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
H
Anthropology & Geography
Classics
Criminology
Development, Migration & Gender
Archaeology & History
International Studies
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

Australia

Australia

Australian Citizen

Australian Permanent Resident

Australian Student Visa

Australian Temporary Work Visa

Visa Sponsorship Included


Graduate Success Stories


  • Graduate stories
Hear from Emily Pulbrook who recently went to Japan for a 2 week training course. Emily started at Fujitsu in 2018 as a Sales Graduate and has been promoted into a Sales Associate role.

Emily Pulbrook

  • Graduate stories
Hear from Emily Pulbrook who recently went to Japan for a 2 week training course. Emily started at Fujitsu in 2018 as a Sales Graduate and has been promoted into a Sales Associate role.

Emily Pulbrook

  • Graduate stories
Hear from Reinaldo, a member of the Fujitsu Graduate Alumni. Reinaldo is now a Co Creation Analyst, supporting clients with their innovation agenda.

Reinaldo Capizzi

  • Graduate stories
Hear from Reinaldo, a member of the Fujitsu Graduate Alumni. Reinaldo is now a Co Creation Analyst, supporting clients with their innovation agenda.

Reinaldo Capizzi

  • Graduate stories
Hear from Emily Pulbrook who recently went to Japan for a 2 week training course. Emily started at Fujitsu in 2018 as a Sales Graduate and has been promoted into a Sales Associate role.

Emily Pulbrook

  • Graduate stories
Hear from Emily Pulbrook who recently went to Japan for a 2 week training course. Emily started at Fujitsu in 2018 as a Sales Graduate and has been promoted into a Sales Associate role.

Emily Pulbrook

  • Graduate stories
Hear from Reinaldo, a member of the Fujitsu Graduate Alumni. Reinaldo is now a Co Creation Analyst, supporting clients with their innovation agenda.

Reinaldo Capizzi

  • Graduate stories
Hear from Reinaldo, a member of the Fujitsu Graduate Alumni. Reinaldo is now a Co Creation Analyst, supporting clients with their innovation agenda.

Reinaldo Capizzi